Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
Here are some examples of the types of personal information GreenFrog may collect and how we may use it.
What personal information we collect■ When you create a GreenFrog ID, purchase a product or service, register for a class, contact us, participate in an online survey, or purchase or participate in any other activity provided on the GreenFrog website, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information. ■ When you share your content with family and friends using GreenFrog products or services, send gift certificates and products, or invite others to participate in GreenFrog services or forums, GreenFrog may collect the information you provide about those people such as name, mailing address, email address, and phone number. GreenFrog will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes. ■ In certain jurisdictions, we may ask for a government issued ID in limited circumstances as required by law.
How we use your personal information■ We use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. ■ We may use your personal information, including date of birth, to verify identity and assist with identification of users. For example, we may use date of birth to determine if you have achieved majority or qualify as a senior. ■ From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with GreenFrog, you may not opt out of receiving these communications. ■ The personal information we collect allows us to keep you posted on GreenFrog’s latest product and service announcements. We will be providing a method, via your Account dashboard after you log in, for you to opt out of these mailings. ■ We may also use personal information for internal purposes such as auditing, data analysis, and research to improve GreenFrog’ products, services, and customer communications.
Collection and Use of Non-Personal Information
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
If you want to disable cookies please do so via your browser instructions. Please note that certain features of the GreenFrog website may not be available once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. GreenFrog may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the GreenFrog website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times GreenFrog may make certain personal information available to strategic partners that work with GreenFrog to provide products and services, or that help GreenFrog market to customers. Personal information will only be shared by GreenFrog to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
GreenFrog shares personal information with companies that provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever GreenFrog operates.
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for GreenFrog to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
GreenFrog takes the security of your personal information very seriously. GreenFrog online services protect your personal information during transit using encryption such as Secure Socket Layer (SSL) or better. When your personal data is stored by GreenFrog, we use computer systems with limited access housed in facilities using physical security measures.
When you use some GreenFrog products, services, or applications or post on a GreenFrog forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging into your account at https://www.greenfroggms.com/. For other personal information we hold, we will provide you with access (including a copy) for any purpose, including to request that we correct the data if it is inaccurate or delete the data if GreenFrog is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Children & Education
We understand the importance of taking extra precautions to protect the privacy and safety of children who may GreenFrog products and services. Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to create their own GreenFrog IDs, unless their parent provided verifiable consent. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
To provide location-based services on GreenFrog products and services, GreenFrog and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your GreenFrog computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your device’s approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by GreenFrog and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.
Third Party Sites and Services
GreenFrog websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties.
Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to GreenFrog employees and strictly enforce privacy safeguards within the company.
When a privacy question or access/download request is received, a dedicated team triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response.